Before submitting your ticket we strongly suggest to read the FAQ below. Duplicate requests will be ignored. Your ticket will be answered within 48 hours
Question: How do I activate my trial thread?
Answer: There is no such thing as "thread activation" If you have
not received your thread upon signup DO NOT ask to provide it - you
receive your thread immediately after confirming your phone in your
profile section.
Q: I can't verify my phone, what's the problem?
A: If you are unable to send SMS back to us we suggest to use another phone or check the problem with your carrier.
Q: I don't see any phone verification option in my account, what should I do?
A: In this case the only way for you to verify your account is by
purchasing a thread for either full price or remaining amount required
for purchase.
Q: I've made a mistake when entering my phone number, how can I change it?
A: You can change your phone number every 24 hours, in some cases
we don't allow members to update this information in their profile due
to security reasons, submit ticket to our tech. dept and they'll update
your account
Q: I don't see Payza withdrawal option for my account even though my Payza account information is updated in my DG members profile, why?
A: Payza withdrawals are available to all members, minimum
cashout amount via Payza is $1. If you have less than this amount in
your available balance that's the reason you can't request payout yet.
Q: My phone number doesn't match my country ID, what should I do?
A: Send us your Utility Bill showing the actual phone number
associated with your address and we'll verify the account manually, or
make sure your entering your phone and your country international calls
code.
Q: What's "Error sending report" problem is about?
A: This is not a critical problem and should be ignored. Whenever
we request info that doesn't exist on server anymore you are likely to
see this message. It doesn't affect your earnings in any way. If it
affects your earning recover your computer to a prior date of the error
occurrence if the problem persists try to reinstall your program.
Q: Where should I send the SMS code back?
A: You should send it back to the number you received it from: +447937946882
Q: Can I withdraw via PayPal?
A: PayPal will be supported for withdrawals only after June 15th.Q: I have installed the software but nothing happens, what should I do?
A: Check your internet connection/firewall/proxy.Q: Why can't i get my money as available instead of current?
A: To have your money appearing as available so you can receive your payments make sure you follow the following requirements:
- Your phone is verified!
- Your profile is fully fulfilled with all your details! and at least one of the following accounts created:
1. Make sure you have in the PAYZA field the email that you used to register at Payza.com!
2. Make sure you have the account in PerfectMoney field starting with:
U123456 <- Can be obtained by logging in to your account!
3. Make sure you use the email that you used to register at Paxum.com!
- And after you complete all this steps a payment link will be available under the payments tab.
Note: Keep in mind that money earned prior to your account verification stays on current balance.
Q: I am getting error "Floating Point Overflow" what should i do?
A: Please update your program to the latest version: 2.3.0.0!Q: When i try to open my ThreadManager all i get is an error of process creation.. what is this?
A: Redownload and reinstall! If it persists make sure you have the following components:
- Latest service pack for your Windows!
- Net Framework 4.5!
- Your windows is up to date!
- Microsoft Visual C++ 2010 Redistributable Package
- Microsoft Visual C++ 2007 Redistributable Package
Q: I am getting an error saying "Invalid Token" what do i do to fix it?
A: Request a new token in Profile, copy it to the program and click Save Token!Q: My program shows earnings but in the website nothing, why?
A: The website only refreshes by midnight server time (GMT +5)! You will see your earnings in the website by then only!
Q: Can i use multiple computers under the same IP? With the same account? Or with different accounts?
A: Multiple computers under the same LAN/IP can only run
different accounts.. with PAID threads and CANNOT be referrals of each
other! Run one account per computer ONLY!
Q: What versions of Windows are supported?
A: Currently only Windows XP/7/8. If you experience problems with Windows XP download the following library Microsoft .NET Framework.
For Step-by-Step guide click Here
Learn How this work click Here
For Step-by-Step guide click Here
Learn How this work click Here
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